Terms and Conditions

It is Neat Feat Products’ intention to satisfy each customer with high quality products and the highest standard of customer service.

For this reason, in the rare instance that you receive defective or mis-shipped product, you can return the item to us.

NOTE: Neat Feat does not pay for return postage from the customer.
Please follow and read the procedures below:

Contact Us or call +64 9 444 9966 and tell us about the problem, whether product was mis-shipped or defective WITHIN 7 DAYS OF RECEIPT OF GOODS for replacement or refund. (Please DO NOT send product without notifying us first)

We will reply with instructions with how you can ship back the wrong or defective product back to us.

Return items to the following address:
Neat Feat Products Ltd
Unit 13, 101-111 Diana Drive,
Glenfield 0627, Auckland,
New Zealand


We can only issue a replacement or refund after we receive the returned merchandise. (Credits will be in the same form as payment received).

We can only offer replacement or refund for mis-shipped or defective product and not for any other reason.

Free Foot Care Kit with Every Zori Order (Max of 1)

At neatfeat.com, we love to provide our customers with great products and offers, and we want to make sure you have a clear understanding of our terms and conditions regarding our free gift promotions.

Please note that with every Order with a Zori, you will receive a free Foot Care Kit as part of this promotion.

Free Foot Care Kit with every Regular Zori Order: With every purchase of our Selected Range of Zori’s, you will receive a complimentary Foot Care Kit as part of this promotion.

Free Foot Care Kit is included on 2 pairs of discounted Zoris (50%): If you purchase 2 or more pairs of Zoris from our discounted collection with a 50% discount, you will also receive a free Foot Care Kit.

Please note: A maximum of 1 Free Foot Care Kit is included with each order, regardless of the number of Zori pairs purchased.

Terms and Conditions:

The Free Foot Care Kit offer is not eligible for Return/Exchange/Credit Orders.
If you wish to return or exchange your Zori, please ensure that you also return the free Foot Care Kit. Failure to return the free Foot Care Kit may result in your disqualification for any further free gift promotions, even if it appears on your order receipt.

We hope this information helps, and if you have any questions, please do not hesitate to reach out to our friendly customer service team.

Thank you!

If you are dissatisfied with the level of support you are receiving from us after purchasing one of our support packages, please contact us with your concerns so that we can address this issue immediately. We value you as a client and strive for your satisfaction.